Work experience

February 2015 – present
Director of Operations and Quality at Amalia Hotels Group
Responsible for the smooth daily running of the 6 company owned hotels of the group, with key tasks such as:
Human Resources management ( hiring, training, set productivity performances and goals)
F&B management ( Central purchasing system, cost control, menu planning, design and formulation of Banquet kit, )
Finance (set budgets forecasting and achievement of targets)
Coordination of all departments and hotels in order to achieve the highest level of customer satisfaction.
Sales oriented and responsible for pricing policy
Amalia Hotels Group

June 2014 – January 2015
Director of Operations and Quality
Responsible for the smooth daily running of the 2 hotels of the group (Metropol Palace, A Luxury Collection Hotel – Sofia Hotel Balkan, A Luxury Collection Hotel), with key tasks such as:
Human Resources management ( hiring, training, set productivity performances and goals)
F&B management ( Central purchasing system, cost control, menu planning, design and formulation of Banquet kit, )
Finance (set budgets forecasting and achievement of targets)
Coordination of all departments and hotels in order to achieve the highest level of customer satisfaction
Sales (revenue policy of the hotel and the increase of the Banquet/Corporate/ FIT/ Group Sales)
Supervisor of Domestic and International Marketing
Sheraton Sofia Hotel Balkan, A Luxury Collection Hotel 5-star (Kokari LTD)

February 2013 – June 2014
Director of Operations and Quality at Amalia Hotels Group
Responsible for the smooth daily running of the 6 company owned hotels of the group, with key tasks such as:
Human Resources management ( hiring, training, set productivity performances and goals)
F&B management ( Central purchasing system, cost control, menu planning, design and formulation of Banquet kit, )
Finance (set budgets forecasting and achievement of targets)
Coordination of all departments and hotels in order to achieve the highest level of customer satisfaction
Sales oriented and responsible for pricing policy
Amalia Hotels Group

June 2012 – February 2013
Director of Studies Etoile Studies by Les Chefs
Full Management of Etoile, Academically and Administrative
Management of Teachers and Bibliography
Fully responsible for setting and implementing the internship and career program
Implementation of Sales and marketing Plan through development strategies
Full administration of Etoile Development, and implementation of Rebranding strategy
ETOILE Studies by Les Chefs, Centre of Hospitality & Gastronomy Studies

01/10/2011 – May 2012
Director of operation at Ledra Hotels & Villas S.A Elounda Blue Bay Hotel, 4 star hotel & General Manager at Domes of Elounda, Boutique Beach Resort, 5 stars
Pleiades Luxurious Villas
Human resource management, supervisor of Financial and Accounting department, supervisor of Domestic and International Marketing, responsible of the F&B department – actions to be taken, responsible for Main Restaurant (awarded with Michelin stars), 3 a la carte restaurants, main building for breakfast, h/B dinner, lobby bar, pool bar, beach bar, mini bat, room service, supervising of Housekeeping, supervisor of maintenance of the buildings (internal & external, i.e. gardens, pool, buildings), responsible of procedures for Front Office, Guest Relations, Reservations, Supervisor of Financial Control, responsible for pricing policy
Ledra Hotels & Resorts

01/07/2011 – 30/09/2011
Professor
Teaching seminars at Kariera, Private College for F&B department
Kariera

21/09/2010 – 01/07/2011
Chief Executive Officer, Group of Restaurants Meat Me
Following of the company’s standards on sales, Total Quality Management, Customer Service Management, supervising accounting, marketing of the restaurants, responsible for all the F&B of the restaurants, responsible for 100 people stuff for the four restaurants Meat Me (Kefalari, The Mall, Athens Heart)
Meat Me Group of Restaurants

22/11/2008 – 10/09/2010
F&B Department Director at Classical Hotels & Resorts &
Operation Manager of First Class Catering Services (N. Daskalantonakis Group)

Classical King George Palace, Deluxe 5 star, Member of The Leading Hotels of the World, Athens, Greece
Classical Athens Imperial, 5 star, Athens Greece
Classical Makedonia Palace, 5 star, Thessaloniki, Greece
Classical Larissa Imperial, 5 star, Larissa, Greece
Classical Egnatia Grand, Alexandroupoli, Greece
Classical E-Filoxenia, 5 star, Kalamata, Greece
Classical 2Fashion House Hotel, 5 star, Athens, Greece
Classical Vouliagmeni Suites, 5 star, Athens, Greece
Classical Baby Grand, 5 star, Athens, Greece
Sheraton Sofia Balkan Hotel & Casino, A luxury Hotel Collection, Sofia, Bulgaria
Acropol, 4 star, Athens Greece
First Class, Catering & Dining Company (providing catering at 13 companies i.e. Vodafone, Mega, Papageorgiou Hospital etc)

F&B cost, F&B control, assuring service quality, responsible for all the buying processes of the hotels & companies, managing all the operation departments, training of the F&B departments, supervising banquet-sales department of all Classical Hotels, supervising big events of the hotels, supervisor for catering, customer satisfaction – questionnaires, analysing budgets & forecasts for all the hotels, achieving goals, HR supervisor for F&B departments, internal training and evaluating for F&B stuff, responsible for the equipment of the hotels for the F&B departments, F&B analysis for all the hotels, responsible for F&B development of projects in hotels, opening of new restaurants in hotels (i.e. Thai bar & Italian restaurant in Bulgaria, sushi restaurant & grill corner in Athens)
HR supervisor for First Class, internal training and evaluating for stuff of First Class
Classical Hotels & Resorts

01/01/2006 – 22/11/2008
Director of F&B Department of Classical Athens Imperial
F&B cost, F&B control, assuring service quality, responsible for all the buying processes of the hotels & companies, managing all the operation departments, training of the F&B departments, supervising banquet-sales department, supervising big events of the hotels, supervisor for catering, customer satisfaction – questionnaires, analysing budgets & forecasts, achieving goal
Classical Hotels

01/01/2005 – 31/12/2005
F&B Manager
Managing all f&b consumptions, customer satisfaction, achieving goals, created four different kind of restaurants, HR supervisor for 100 people, buying processes & control, creating & organising operation teams
AKtes Varkizas (Yabanaki), N. Daskalantonakis Group

01/2004 – 3/2005
Assistant Purchasing Manager
Responsible for the purchases of electronic distribution system Yassas, supervising of Supplies and buying
N. Daskalantonakis Group, Yassou

2001 – 2003
Reception Employee
M/C , Check-in, Cashier
Astir Palace, Nafsika Hotel for two years & Arion Hotel for one year Vouliagmeni, Athens

2000 – 2001
Reception Employee
M/C , Check-in, Cashier
Hotel Stanley, 4 stars, Αθήνα

2008 – 2009
Teaching in F&B Financial & F&B Cost (seminars) , Culinary sector
AKMI (private college)
Parallel Activities

11/2008
Supervision of the book “ F&B Control”, Tsitsilionis Publications

2008 – 2009
Teaching Practical & Theoretical Education in Hospitality Industry
Glion Group

2006 – 2007
Catering Consulting (menu planning, menu costing, food science, Food & Beverage, Cooking Methods, Wine knowledge, Reservations, Reception, Housekeeping, Kitchen & Service Practical, Service Management, Food costing)
FDM, specialized training

2002 – 2007
Teacher in Reception, F&B Management, F&B Control, Hygiene, Menu planning
Palmie Private College
Education and training
2015-2016
Master’s Degree, Hospitality Administration/Management
Cornell University

2014
BCA
Seminar in Online Marketing in Hotel Industry – Strategic & Risk Managment, Hospitality Administration/Management
Business College of Athens (BCA)

10/2009 – 04/2010
MBA
Services Marketing, Customer satisfaction & complaint control, Hotel Management, Services Marketing, Leadership and Employee Motivation, Human Resources Management, Information Management , Accounting & Financial Management
Athens University of Economics and Business, Greece

1/2007 – 12/2007
Qualification in Health Services – Diploma
EFET (Hellenic Food Authority)

1/2001 – 12/2002
Qualification in Health Services – Diploma
EFET (Hellenic Food Authority)

1/2000 – 12/2001
Diploma of French Language ( Licence for private lessons)
IFA

1997 – 1998
Hotel Management
Specialized in F&B control, Bar, Restaurant, Reception, Conferences
Group Accor (IBIS Hotels – Paris)

1995 – 1997
Hotel Management
Organisation of Tourism Education and Training in Napflio, Greece

1991 – 1994
Apolytirio of general Lyceum (Baccalaureate)

Languages
English, French
Technical skills and competences
Windows Operating Systems, Microsoft Word, Microsoft Excel, Microsoft Power-Point, Microsoft Outlook, Internet, M/C ERMIS, Protel Hotel Management, Fidelio, Sab3, SAP