Ζητείται Front Office Manager Κεφαλονιά

Απαραίτητα προσόντα

Direct operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction
Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies
Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints
Handle specific customers’ requests
Handle the Front Desk budget
Compile occupancy reports and financial information for the Managing Director
Control of Front Desk tidiness
Schedule shifts and supervise Front-Office personnel including Receptionists٫ Concierge and Porters
Oversee the compliance with hotel’s policies and security requirements